Refund policy

We’re proud to make skincare the way it used to be: real, whole, and unapologetically natural. Our formulas use 100% grass-fed beef tallow and minimal ingredients. We don’t use artificial fragrance to cover up the natural scent of tallow, because we believe your skin deserves the real thing, not a synthetic version of it.

We know this might be new for some people. But it’s not a flaw - it’s exactly what makes our products work so well.

We’ve made sure our website provides information to help you choose the right tallow for your skin and set clear expectations around scent and texture. You’ll find this guidance at the bottom of all product pages as well as on our homepage so you can make an informed decision based on what’s right for you.

Because of this, and due to the personal nature of skincare, we do not offer returns or refunds for change of mind.

We will, of course, always make it right if:

 

  • Your item arrives damaged or faulty
  • We sent the wrong item
  • Something is missing from your order

If that’s the case, just email us at hello@fatlabco.com within 7 days of receiving your order.

We’re a small business doing things differently. Thank you for understanding and supporting real, natural skincare.