Cancellation policy

Subscription Cancellation Policy

By subscribing to Fat Lab's subscription program, you agree to the following terms:

Minimum Order Commitment 

All subscriptions include a minimum commitment of 2 orders. You must receive and be charged for at least 3 subscription orders before you are eligible to cancel. This minimum term applies regardless of the reason for cancellation.

Discount Terms 

The 10% subscription discount is offered in exchange for your commitment to the minimum 2-order term. If you cancel before completing your minimum commitment, the discount benefit is conditional on fulfilling this term.

When You Can Cancel 

You may request cancellation at any time, however cancellation will only take effect after your 2nd order has been processed and charged. Cancellation requests submitted before the minimum term is fulfilled will be queued and actioned after the final required order.

How to Cancel 

To cancel your subscription after completing your minimum commitment, access your subscriptions via the Customer Portal — either through your account login or a link sent by email via your subscription email you were sent after sign up. From the portal you can pause, skip, or cancel your subscription

Upcoming Charges 

You will receive an email notification before each subscription renewal. If you have questions about an upcoming charge, please contact us at hello@fatlabco.com before the renewal date.


Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.